Achieving instant impact in customer experience
eBook Achieving Instant Impact in Customer Experience Webinar Title Goes Here The biggest difference between companies’ varying levels of CX success is the extent to which they understand how…
On-Demand Webinar: Achieving Instant Impact CX
On-Demand Webinar Achieving Instant Impact CX Webinar Title Goes Here Exploring areas across customer feedback, customer journey design and CX technology, this webinar in conjunction with the UK CCF,…
Avoira partnership adds emotion-detecting analytics
Customer Touch Point has agreed a reseller partnership with Avoira which will see the two companies promoting a pioneering real-time voice analytics solution to clients across the globe. The customer experience…
Customer Touch Point Partners with Zappix for Visual IVR
Customer Touch Point (CTP) has improved customer experiences globally by combining honest, respectful expertise, a get-things-done mentality, and powerful technology partnerships. Zappix customer self-service experiences and digital patient engagement solutions…
Engage to Influence™ – positively influencing behaviour
Whatever your primary customer contact channel, customers need to be engaged throughout the journey and experience positive emotions. Only then can you positively influence the outcome of the interaction.…
Achieving Instant Impact in Customer Experience
Working in the customer experience space for so long, I’m always reading about how businesses need to embrace ‘this or that’ customer experience strategy and see trends come and go…
Six customer experience trends and how to embrace them
We know how much CX is on the minds of UK businesses right now – many of whom are struggling to meet a surge in online and telephone contact whilst…
How to Reduce Average Handling Times & Call Volumes
If you’re responsible for running a contact centre, then you don’t need us to tell you why average handling times and call volumes are such important metrics.With industry figures quoting…
What is Contact Centre as a Service?
You may have heard about CCaaS or Contact Centre as a Service. But what is it? Who uses it? And why choose one to manage your contact centre, as opposed…
Bridging the gap between digital and telephony
We all know that customer experience is high on the agenda for many businesses (and why), with many investing huge amounts of money in new digital platforms to better…
