This article was first published for Tech UK, in April 2021.It’s long been acknowledged that customer service departments don’t always perform well when it comes to accessibility and this reduces inclusion –…
This article was originally posted on techUK and is based on the Intelligent Automation: Transforming Operations and Customers Interactions in Financial Services event. It will look at what intelligent automation is, why it’s…
Improving accessibility in customer service will benefit your business commercially. Read on to find out how.Whilst businesses don’t go out of their way to make services inaccessible for consumers, the…
Customer Touch Point is pleased to announce that it has become a member of Purple, the disability awareness charity. Businesses that become Purple Members show their commitment to disability in three…
CX Automation can (and should!) be used to improve customer experience, but how? And, importantly, how does it affect the customer?Automation is becoming increasingly prevalent across all industry sectors, from self-serve…
On-Demand Webinar Intelligent Automation & Customer Experience Webinar Title Goes Here Customer Touch Point was delighted to be part of techUK’s Tech and Innovation programme where our Founder and…
Many UK businesses now focus on customer experience as their main point of competitive differentiation, and profitability.In fact, according to a round-up of CX stats from Forbes, brands with superior customer…
</h3 > </h3 > </h3 > </h3 > </h3 > </h3 > "By getting the tone of voice right (both written and audio), we were able to reduce effort across…
We’ve all heard of IVR – or interactive voice response – a telephony tool that’s been used in contact centres and customer services departments for decades. But what is visual IVR? And…
Analytics can provide a host of data insights across all areas of business – and customer experience is no exception. But there’s a crucial difference between analytics and real-time analytics,…
